Terms of the Thule return policy

Returns and refunds are only accepted on items purchased via Thule.com.
For items not purchased from Thule.com, please contact the purchase location to review its return policy and procedure.
Items must be returned within 30 days of delivery date, in new condition, with the packing slip, in original packaging, and with all included accessories.
Free shipping: Thule will provide a pre-paid UPS label for all thule.com returns.
Original shipping charges are not refundable
A refund will be sent to the credit/debit card issuing bank within 5 business days of receipt of the returned package(s). Please contact the card-issuing bank with questions about when the credit will be posted to your account.